Based on the users' reviews, here are the pros and cons of the Grapple Cargo app: **Pros:** 1. "Easy to use interface makes it simple to track packages and receive updates." 2. "App provides accurate and timely updates, allowing for informed decision-making." 3. "Customer support is responsive and helpful when issues arise with delivery." **Cons:** 1. "Connection issues and lag occur frequently, causing frustration and lost data." 2. "Some users report difficulty with login and password retrieval processes." 3. "Limited features and customization options leave users wanting more functionality."